terms & conditions

TRADING TERMS

These terms and conditions will apply to all orders for the purchase of goods or projects from ALICE van Innis. By placing an order you are indicating your acceptance of these terms and conditions, that you are an authorised user of the credit or debit card used to make your purchase and that there are sufficient funds to cover the cost of the ordered goods.It is your responsibility to inform us of any changes to these details as soon as possible. This does not affect your statutory rights as a consumer.

ORDERS

In submitting a completed online order, the customer enters a binding agreement to a completed sales contract, that is, a contract for labour and materials.In the case that this offer is taken, ALICE will send the customer an order confirmation via email.

DELIVERY & SHIPPING

Ordered goods will be shipped -when the payment is confirmed- within 3 to 4 working days. Shipments should arrive at the latest within 28 days but we will do our best to delivery them promptly!

The customer can choose for shipping with or without tracking and therefore ALICE cannot be held responsible for items lost or damaged once despatched. We are not responsible for any delay in delivery occurring due to postal delays or forces beyond our control. Once ALICE has delivered the merchandise to the carrier, you assume the risk of loss and title for the merchandise. If shipment is not received within three weeks of the order being placed, the customer is entitled to the right of return. This must be exercised immediately in writing.

The customer is responsible for paying the estimated shipping cost. The shipping cost will vary according to weight and delivery destination of the ordered items and will be calculated through the buying process. Be sure we look for the most reliable and economic solution for the shipment of your order ! We charge the shipping cost of BPost / KIALA + € 0,50 per shipping extra for the packaging.

International orders are subject to the custom fees charged by the destination’s government. ALICE has no control or responsibility over any charges that may be applied by the destination country.

RETURNS AND EXCHANGE

A product may be exchanged or reimbursed if it is sent back without any damage, without having been worn, in its original packaging within a period of 14 days (21 for international orders). Please email me at info@alicevaninnis.be within 7 days of receiving your order to arrange for a refund or exchange. Returns or exchanges made without prior notification may not be processed. The return is at the responsibility and expense of the customer. We recommend that you send the goods using a delivery service that insures you for the value of the goods. Return shipping charges are non-refundable and are the full responsibility of customer. Your refund will be credited in the same manner and to the same account used to make the original purchase. Re-delivery costs will have to be charged again, to the same card you used to make the original purchase. Postal charges will always be advised to you before we proceed.

Passed that period of 7 days, the products will be considered as in compliance with your order thus accepted by you.

Size exchanges are subject to stock availability. Please clarify any doubts about sizing before ordering by e-mailing ALICE.

CUSTOM MADE products will be handeled by email or by a visit in the atelier, after a confirmation of both parties (ALICE and customer) no return, refund or exchange will be possible.

Any claims must be sent to in the contact section mentioned address.

PRICES

All prices are as stated, in euros and vat inclusive. ALICE reserves the right to amend prices on thesite at any time. Additional payment transaction fees could be added automatically to the customers final bill if they apply on the selected payment method. ALICE can never be held responsible for these additional fees.

PAYMENT

ALICE reserves the right to use a third party to handle the transfer of payments. In case of payment delay, ALICE can employ a debt collecting agency and transfer all necessary personal data for the payment to be processed. In the case that a third party is employed for the payment process, the payment process is completed only when the payment as stipulated by the third party is paid in full, so that the third party can then transfer this money without reservations to ALICE.

PAYMENT DETAILS & SECURITY

All payments to ALICE are handled securely by Stripe Payment will be debited from your card or account before the dispatch of the goods you have purchased. You will be issued with an electronic transaction receipt, which will be sent to the email address you provide. ALICE does not hold your credit or debit card details.

WARRANTY

In the case of a return shipment due to quality defects, ALICE will pay all shipping costs. The customer is required to use a shipping method that does not include unnecessary shipping costs. Either the shipping costs will be reimbursed after the fact or will be transferred in advance as requested by the customer. The customer has a claim to this guarantee of goods. If the customer is a business, it is incumbent on the business to immediately check the goods and contact ALICE if there are any problems with the goods. So long that the business does not contact ALICE, the goods are considered checked and without problems. Always wash the textiles cold or maximum at 30°C. If a defect is due to bad care, no refund or exchange will be possible.

INTELLECTUAL PROPERTY

ALICE van Innis’ work and the ALICE online shop is the property of ALICE van Innis WWW.ALICEVANINNIS.BE / .EU / .COM and the materials on this website are protected by international copyright laws. All product and company names, trademarks and logos are the property of their respective owners. No copy, reproduction, modification, distribution or display of any part of this site or products allowed without prior written permission.

DATA PROTECTION

ALICE holds the right to save and process all customer information necessary for the purposes of performing the placed order. We will not pass on your personal data to any third parties. You have the right to access and/or correct your personal data at anytime.

RIGHT TO ALTER TERMS AND CONDITIONS

ALICE reserves the right to alter these terms and conditions without notice from time to time.

JURIDICTION

These terms and conditions will be governed by the laws of belgian juridiction and by using this website you agree to submit to the exclusive competence of the belgian juridiction.

CONTACT ME

If you have any questions please use the following contact:
‍
ALICE van Innis
BOULEVARD BELGICA 36
1080 BRUSSELS
info@alicevaninnis.be